Cancellation Policy

Cancellation Policy – Gemstone International Tours

At Gemstone International Tours, we understand that travel plans can change unexpectedly. Our cancellation policy is designed to be fair and transparent, balancing flexibility for our clients with the operational costs involved in organizing world-class tours across Kenya, Tanzania, Europe, and beyond.

1. Cancellation by the Client

If you need to cancel your booking, please notify us in writing via email as soon as possible. The following cancellation fees apply based on the number of days before the tour start date:

• More than 60 days before departure:
  Full refund minus 10% administrative fee

• 30–59 days before departure:
  50% refund of the total tour cost

• 15–29 days before departure:
  25% refund of the total tour cost

• 14 days or less before departure:
  No refund

Please note:

• All deposits are non-refundable unless otherwise stated in your specific package terms.

• Refunds will be processed within 14 business days of receiving your cancellation request.

2. Cancellation by Gemstone International Tours

While we strive to operate all scheduled tours, Gemstone International Tours reserves the right to cancel a tour due to:

• Natural disasters or extreme weather

• Political instability or safety concerns

• Minimum group size not being met

• Government-imposed travel restrictions or health emergencies

If we must cancel:

• You will be offered a full refund, rescheduling, or a travel credit valid for up to 12 months.

• We are not responsible for any additional costs incurred by you (e.g., flights, visas, vaccinations, insurance).

3. Changes to Bookings

• If you wish to make changes (e.g., reschedule your trip or change your tour package), we will do our best to accommodate you. Additional fees may apply depending on the nature of the change.

• Minor itinerary adjustments due to local conditions, supplier availability, or operational needs do not qualify for refunds.

4. Travel Insurance

We strongly recommend that all travelers purchase comprehensive travel insurance covering trip cancellations, medical emergencies, baggage loss, and other unforeseen events.

5. Force Majeure

Gemstone International Tours shall not be held liable for cancellations or disruptions due to circumstances beyond our control, including but not limited to:

• Acts of God

• War or civil unrest

• Pandemics or epidemics

• Government regulations or border closures

• Strikes or airline disruptions

Contact Us

If you have any questions about this policy or need to initiate a cancellation, please contact us at:

📧 Email: gemstoneinternational@gmail.com
🌐 Website: gemstoneinternationaltours.de